top of page
SHIPPING AND RETURNS
Return & Exchange Policy
IMPORTANT NOTE FOR CUSTOMERS IN THE EUROPEAN UNION, UNITED STATES AND CANADA
All foreign duties, tax and import charges are payable by the customer when the order is delivered by the courier company.
Please note that, as we are unable to recover these foreign duties, tax and import charges, should orders be returned to us for refund or as part of an exchange, we are unable to refund these charges to the customer. Please do not hesitate to contact us should you need any advice on items.
Please contact us if you have any questions and we will assist in any way that we can.
TO MAKE A RETURN
Items purchased at our webstore can only be returned to our warehouse location as detailed below and regrettably cannot be accepted back at any physical store location.
Please see below for details on our webstore refund and exchange policies.
Goods - the items offered for sale on the Website
We/Us/Our - Gergei Erdei
You/Your - the buyer of the Goods
We endeavour to dispatch the in 3 working days all orders placed Monday to Friday (excluding UK public holidays). We normally ship via DPD's Next Working Day service (mainland UK delivery addresses only, excluding remote locations). Please note that this is NOT a guaranteed next day delivery service.
Your order will usually be delivered by Royal Mail, TNT, DPD, Evri, UPS, Fedex or DHL and may require a signature on delivery. The cost of delivery will be added to Your order total before payment is taken. Our standard delivery charge for delivery to addresses within the mainland UK is £6.00 per order and is subject to change. Should a higher charge apply to a particularly heavy or bulky item, We will advise You prior to processing Your order that a higher charge applies.
Overseas delivery charges will be quoted and charged on a case by case basis. If an item is out of stock, this will be indicated on the Website whenever possible. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 15 days. If We are unable to perform the whole or part of the order due to any cause or event beyond Our control, We may by notice in writing to You cancel or suspend the order in whole or in part without liability. We may deliver separately the Goods which make up Your order. Where We do so, You will only incur one delivery charge. Title to the Goods shall pass to You on payment in full of the price of the Goods.
SHORTAGES AND TRANSIT DAMAGE
You must inspect the Goods at the place and time of delivery and notify Us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within 3 working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where Goods prove to be faulty, We will replace them without charge, or give a full refund within 30 days of the date of the delivery. Where Goods are faulty or not as ordered, We will reimburse the cost of delivery back to Us should We ask You to return them to us.
TAXES AND IMPORT DUTIES
All prices are quoted in Pounds Sterling (£) or your local currency and include, where appropriate.
If your delivery address is outside the UK import duties, taxes and customs and clearance charges are payable in the recipient's country and are solely the responsibility of the recipient. These charges will be billed to You by the courier company or local postal authority. They will not be refunded by Us should You wish to cancel Your order or to return any Goods to Us for exchange or refund. In addition, please note that You will be responsible for any charges that may be incurred by us should you fail to pay these charges promptly and in full to the courier company or local postal authority.
Please also note that You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by You of any such laws. Please note that customs may open and inspect packages and that the cost of the Goods must be specified on the documentation attached to the package, even if it is a gift.
CANCELLATION, RETURNS & EXCHANGES
You may cancel an order up to 14 days from the day on which You receive the Goods. We ask that You notify Us via email at firstname.lastname@example.org of Your wish to cancel and receive a refund, exchange.
If You wish to return Goods to Us after the two week period, We may, at Our sole discretion, be able to offer You an exchange. We are unable to accept returned Goods that We reasonably believe are not in resaleable condition or that have been used, unless the Goods were faulty or damaged when received. We regret that orders for Goods made to Your specifications and gift wrapping will not attract any right to cancel. We also regret that we cannot accept returns of art prints, bespoke items and limited edition items.
Once We receive Your email Returns Request request, You should then return any items within fourteen days, at Your own expense. Please ensure that all Goods returned are suitably packed and obtain proof of posting, as We cannot be held responsible for packages lost or damaged on return to us. We recommend that You insure any Goods returned to us. All Goods returned to Us must be complete with original receipt, in their original packaging and in an unused and resaleable condition.
All Goods must be returned to the following address:
Gergei Erdei Returns
Cable Street Studios
566 Cable Street
In the case of cancelled orders, payments will be refunded within thirty days and in accordance with the Consumer Contracts Regulations 2013.
Please note that, if You return Goods that were ordered by another person, any refund due will be made to the person who placed the order.
Customers in the United Kingdom:
If You return an order in full or part of Your order for refund, we will not refund the original shipping charge. If You return part or the entire order for exchange, We will not refund the original shipping charge however We will ship the replacement Goods to You without additional charge.
Customers outside the United Kingdom:
If You return an order in full or part for a refund or exchange, We will not refund the original shipping charge to You, unless all items of the returning order are faulty or not as ordered and no replacement items are available. If you wish for any items to be sent in exchange, there may be an additional shipping charge, unless it is to replace faulty items or items not as ordered.
If you would like any further information please do not hesitate to contact us.
Last updated: 19 November 2022
bottom of page